Les termes commençant par une majuscule sont définis dans le glossaire des Conditions d'Utilisation du site.
Under article 6 of the law No 2004-575 of 21 June 2004 "pour la confiance dans l'économie numérique", it is explained to the users of the website
HaiSoft the identity of the parties involved in its realisation and maintenance :
The owner is a limited liability company.
Publisher of the website : HaiSoft
Type : SARL (Limited Liability Company) RCS (Registration number) : 451475651
Address of publisher : 7 rue Vieille Levée, 45100 ORLEANS, France
Editor : Monsieur Frédéric VAGNER, Director
Editor email address : firstname.lastname@example.org
The website is hosted by the Publisher.
Personal Information collected
In France, Personal Information are protected mainly under law No 78-87 of 6 January 1978, law No 2004-801 of 6 August 2004, article 226-16 of the Code pénal and European Directive No 95/46/CE of the European Parliament and of the Council of 24 October 1995.
When using the website HaiSoft, the following non-personal information are collected :
- the URL internet link used by the User to reach the website HaiSoft
- the internet access provider of the User.
When using the website HaiSoft, the Internet Protocol (IP) address of the User is collected. This information is not considered to be a Personal Information by the jurisprudence and by CNIL (French National Council for Information Technology and Freedom).
HaiSoft also collects Personal Information relating to the User (name, email address, telephone number) for the needs of the services
provided on this website. The User shall provide those Personal Information knowingly, especially when providing them.
It is therefore explained to the User which Personal Information is mandatory or not.
If the User can prove his identity, he can request the following from HaiSoft, by contacting a Member of Staff at email@example.com :
- verification of the Personal Information related to the User, and collected by or for HaiSoft ;
- details regarding the final use of those data ;
- details regarding the identity and geographical location of the recipients of the data ;
- copy of the data provided by the User, held by HaiSoft, at no charge so long as the request is reasonnable, especially if it is not requested too often.
No Personal Information (including any additional Personal Information) of the User of the website HaiSoft is :
- collected without the consent of the User ;
- published without the consent of the User ;
- exchanged, transferred, assigned or sold on any support to others.
Only the possibility of acquisition of HaiSoft and its rights would allow the transmission of the information to the potential purchaser who would in turn be given the same obligation to store and modify data concerning the User of the website HaiSoft. Moreover, HaiSoft is allowed to conduct studies and statistical analysis on the use and types of users of the website, subject to the anonymity of the latter.
Update of collected Personal Information
Pursuant to Article 40 of Law No. 78-17 of 6 January 1978, the User has the right to modify personal data collected about him. To do this, the user sends HaiSoft :
- an email at firstname.lastname@example.org ,
- a letter sent to this address : 7 rue Vieille Levée, 45100 ORLEANS, France.
indicating the name or company name, contact information, mailing or email address, as well as the reference given by HaiSoft, if available.
The update will take place as soon as possible after the receipt of the request from the User by HaiSoft. The update can also be done by the User, if he has access to the Member's Area, on the website. The update is then done straight away.
The website HaiSoft collecting Personal Information from its Users, it has been declared to the CNIL (French National Council for Information Technology and Freedom) under number 1004680.
Accepted Payment Methods
When a purchase is made on the website HaiSoft, the User can use one of the following methods :
- VISA and Mastercard credit or debit cards,
- American Express cards,
- Paypal (the User must then send the payment from his Paypal account to our Paypal email account email@example.com),
- by bank transfer to our bank account with Banque Populaire, IBAN : FR76 1870 7003 5030 3210 5065 740 - BIC : CCBPFRPPVER,
Payments made via a credit/debit card will be made in Euros from France. Some banks may apply transaction fees to credit/debit card transactions made in Euros if the card is not held on a Euro account, or if the card is not held on an account located in a French bank.
Payments made by bank transfers may carry a fee taken by the bank, when the payment is made, or by our bank, when the payment is received and/or transferred into Euros from another currency. Those fees will be deducted from the amount we receive.
Payment via Western Union is also accepted in some cases. The User shall contact a member of Staff before sending a payment via Western Union.
A « Cookie » allows a User to be identified, it also customises the display of the website and accelerates the layout of the website. For this purpose,
our website stores a small data file on the computer of the User.
The User acknowledges having been informed of this practice and allows HaiSoft to do so.
In any case, HaiSoft will never disclose the content of these « Cookies » to third parties, unless legally required.
The User can refuse the « Cookies » or setup his browser to be warned before the « Cookies » are stored. In order to set this up, the User will set up his browser from menu « options » in Firefox, or « tools » in Microsoft Internet Explorer.
Regarding Google Cookies, allowed by default, the User can update this parameter in the dialog box « options ».
Advertising nature of the content
HaiSoft informs the User of the advertising nature of the content of this website.
Observations and suggestions
It is possible to contact the Editor in order to send your observations and suggestions regarding this website by email at firstname.lastname@example.org.
Complaints and escalation process
If you have a complaint regarding the services provided or purchased via HaiSoft, you should first contact us either via telephone, or in writing via a Support Ticket in the Client Area.
If you are not satisfied with the answer you receive, you can contact Frederic Vagner, director of the company, via email at email@example.com.
If you are still not satisfied with the answer you receive, and if this complaint is in regards to a domain name, you may contact the Registry associated with the domain name or our provider :
- for .BE domain names, you may contact DNS BE
- for .EU domain names, you may contact EurID
- for .FR domain names, you may contact AFNIC
- for .UK domain names, you may contact Nominet
- for any other domain names, you may contact RRPProxy, our provider.
Date of the last update
The last update of this document is 16 June 2016.